UNHCR, the UN Refugee Agency, is dedicated to saving lives, protecting rights and building a better future for people forced to flee their homes by war, persecution and disaster.
UNHCR leads international action for displaced people, and works to ensure everyone can exercise the right to seek asylum and find safe refuge, with the option to return home voluntarily or to resettle in another country.
Australia for UNHCR is the UN Refugee Agency’s national partner in Australia, a not-for-profit organisation dedicated to protecting the lives of refugees, and empowering them for a better future. The funds we raise help UNHCR respond to refugee emergencies when they occur, as well as providing displaced communities with ongoing support and protection.
We empower Australians to act in support of UNHCR’s global mission to protect and assist people fleeing from conflict, persecution and disaster. As well as helping people survive the immediate emergency phase of a crisis, we fund health, education, and livelihood projects for long-term refugee situations, enabling people who have been forcibly displaced to live in dignity and build a better future for themselves.
73% of refugees live in countries neighbouring their countries of origin.
Source: Global Trends Report
More than half (68%) of all refugees worldwide come from just five countries: Syria (6.6 million), Venezuela (3.7 million), Afghanistan (2.7 million), South Sudan (2.2 million) and Myanmar (1.1 million).
Source: Global Trends Report
Only 1% of UNHCR's budget comes from the United Nations. Governments and the European Union contribute 87%, other inter-governmental organisations and pooled funding mechanisms contribute 3%, and the remaining 9% is from the private sector – including foundations, corporations and the general public.
Australia for UNHCR is committed to being open and transparent about its work and accountable to its stakeholders.
You can find a wide range of information on our website relating to our organisation and governance, the activities we support and the work of UNHCR. Australia for UNHCR also produces and publishes an annual report to summarise its key activities and financial statement for each year.
We will consider any reasonable requests for information. To submit a query please send a written request to our Donor Care Team:
Our media team is available to handle any media enquiries, provide briefings on emergencies and disasters, access to spokespeople, photography and footage.
At least 79% of all funds raised go directly to the field. We retain 9% for fundraising expenses, and 12% for administration.
Australia for UNHCR works with UNHCR to raise funds for special programs which are underfunded and require funding to meet basic needs. However, should the funds raised exceed the amount required to meet the immediate and longer term needs of the people in the affected areas, or if there are changes in circumstances beyond Australia for UNHCR's control which limit its ability to utilise all funds in the affected areas, Australia for UNHCR will direct donations to our Emergency Programs to enable us to rapidly address future emergencies as they occur.
You can change most of your details online by clicking here. To keep your details secure, you'll have to contact our Donor Care team to change your credit card details. Please update your details on or before 30 June to help us ensure that you will receive your annual tax receipts on time.
Yes. Australia for UNHCR has tax-deductible Gift Recipient Status and is endorsed by the ATO as an Income Tax Exempt Charity. All donations of $2 and over are tax-deductible.
At least 74% of all funds raised go directly to the field. We retain 11% for fundraising expenses, and 15% for administration.
If you donated online and haven't received a receipt in your inbox, check your junk or spam folders – it may be sitting there. If not, give our Donor Care team a call and we'll be able to help you.
If you gave a one-off gift over the phone or by mail, you should receive a receipt by mail within a week. If you've signed up as a regular donor, you'll receive a receipt for all of your gifts at the end of the financial year. This helps us keep admin costs down.
If you still need help, please contact our Donor Care team and they'll help you.
You can change most of your details online by clicking here. To keep your details secure, you'll have to contact our Donor Care team to change your credit card details.
If you've recently signed up to become a regular donor, we were calling to say thank you, and welcome to the Emergency Response Team! We may also have called you to update your credit card details. If you've recently received a new card, or have switched accounts, please contact our Donor Care team with your new details so that we can ensure that funds quickly reach those in need.
We understand that people have a lot of expenses, and we want to make it as easy as possible for you to support refugees in need. Before you cancel your donation, you may like to:
• reduce your regular gift amount, or
• put your donation on hold for a few months until things become easier for you
Please contact our Donor Care team and they'll help you choose the best option.
Yes, you can. Please contact our Donor Care team – they'll be able to help you increase or decrease your donation, or put it on hold for up to three months.
In order to ensure that your donation is cancelled in time, please contact our Donor Care team at least one week before your next donation is due.
Yes, you can. Please call our Donor Care team on 1300 361 288, and they'll process your donation for you.
Have a look at all the fun and easy ways you can raise funds on our fundraising page.
Australia for UNHCR will consider refunds on donations on a case-by-case basis and at our sole discretion.
Australia for UNHCR is a member of the Fundraising Institute of Australia (FIA) and complies with FIA’s Principles & Standards of Fundraising Practice. As part of that practice we are guided by FIA's Fundraiser's Promise to Donors.
When a request for a refund is received, an assessment of the reason given for the refund request will be undertaken by the Donor Care Manager. The following reasons will usually be considered in favour of the donor:
The following reasons will not usually be grounds for a refund to be given:
Australia for UNHCR is a non-profit organisation and reserves the right to deduct any bank or transaction charged for any refund processed onto the donor.
In all instances Australia for UNHCR will not refund past the previous calendar year and/or if the funds have already been remitted overseas, unless there are special circumstances that are agreed with the Donor Care Manager.
If a donor is not satisfied with the outcome of the decision to refund, the Donor Care Manager will refer the issue to the Head of Governance and Operations for a review of the decision. If the issue is still not resolved to the satisfaction of a donor, the Head of Governance and Operations will refer the issue to the National Director. Australia for UNHCR may, depending on the nature of the complaint, also utilise other resources, both internal and external, to assist in the resolution of the issue. However in all cases every effort will be undertaken to resolve the issue internally.
If it is agreed that a refund is to be made a donor will be refunded within ten working days of the decision and will be returned to the bank account or credit card originally debited (if the account or credit card is closed, the refund will be by cheque).
All requests for refunds must be made in writing and forwarded as follows. (This includes direct bank requests):
Email: [email protected]
Fax: +61 (2) 9262 4345
Mail: Donor Care, Database and IT Manager, Australia for UNHCR, Reply Paid 428, QUEEN VICTORIA BUILDING NSW 1229
The request should have the details of the initial and subsequent donations including the date/s, amount/s, name of the donor, the receipt number/s and the nature of the error or issue.
Should the refund be approved, any original receipt issued immediately becomes void and invalid and cannot be used to obtain a tax refund with the Australian Taxation Office. A new receipt will be issued where applicable.
You can email or call our Donor Care Team and request a receipt number and total amount given in the financial year.
Yes you can Contact Us and we can supply a summary of regular donations to date. However, please note it may not be complete as any remaining donations for the financial year may not have been processed. Your final annual tax receipt should be your formal record.
For scheduled recurring donations we send an annual tax receipt in order to reduce administrative costs and increase processing efficiencies.
Annual tax receipts only include scheduled recurring donations. One off donations are receipted as we receive your donations. If you believe your annual tax receipt does not contain all of your scheduled recurring donations please Contact Us.
For all workplace giving, the employer is responsible for providing confirmation of your contributions for the financial year and you should use that confirmation when completing your tax return.
Your annual tax receipt will be emailed to you if we have a valid email address on record. If we do not have a valid email address, your tax receipt will be mailed to you. In the case of you not receiving your tax receipt, we can provide a replacement copy either by email or mail. Please ensure that your contact details are up to date.
Australia for UNHCR exists purely as a fundraising office. We do not have the expertise or facilities to provide legal advice.
Please visit UNHCR’s Help website for more information about claiming asylum in Australia.
Empowering Gifts are a collection of gifts you can buy to send life-saving supplies to people who have been forced to flee their homes. You can buy these gifts in the name of your family or friends.
When you buy a gift, you help ensure that refugees have access to vital resources including shelter, medical care, education, nutrition and clean water. The value of your item will be directed where it can immediately help to save or rebuild a life.
When you buy a gift, you can choose a card to send to your loved one. This can be a printable PDF card or a personalised e-card. A description of each life-saving gift is included with every card.
When you buy an Empowering Gift for your family or friends, the value of your item will be directed where it can immediately help to save or rebuild a life. All gifts purchased through the shop are symbolic in nature.
If you choose to print your PDF card, it will be delivered to the email you enter at checkout. Alternatively, if you wish to send an e-card it will be sent straight to the recipient on the date you selected.
If you have any questions about the delivery of your gifts or cards please call 1300 361 288 between the hours of 9am-5pm Mon-Fri or email [email protected]
Australia for UNHCR’s Empowering Gifts change the lives of refugees around the world.
To ensure that our resources reach the people who need them most, all gifts purchased through the shop are symbolic in nature. The value of your item will be directed where it can immediately help to save or rebuild a life.
Yes. You can personalise each as you wish, and you are able to nominate a different delivery address for each card.
Yes. You can also send an email card or a printable PDF card to a loved one who is overseas. Your email cards can be sent to any email address in the world, and PDF cards can be sent to your own email address, meaning you can print it and mail it to them or forward it by email to your loved one.
The destination of your gift is determined by the immediate needs of refugees worldwide and which items are most needed. UNHCR works in 134 countries and employs over 16,803 staff to help refugee and displaced people. Here are some of the key emergencies that UNHCR is responding to at present →
The cost of your gift includes the costs of providing the item to refugees who need it and processing your order.
Yes. Empowering Gifts are treated as donations and as such their cost is tax-deductible. You will receive a receipt immediately after completing the transaction.
Yes. If you purchase a gift from our Empowering Gifts collection via our website, we process your credit/debit card details securely using an accredited internet payment security system and take all reasonable measures to ensure that your credit/debit card and personal information are protected.
We are also able to take orders via phone if you would prefer. You can reach us on 1300 361 288 from 9am-5pm Mon-Fri or email [email protected]
You can help
Collection of Personal Information
Australia for UNHCR follows the Australian Privacy Principles in handling personal information; we collect personal information about individuals including supporters, employees, contractors, volunteers, special representatives/delegates and job applicants. This information may be collected directly from you in person, by phone or email, on hard copy donation forms, via our website or social media. We may also collect your personal information from publically available sources or third parties.
Use of Personal Information
The personal information we collect and hold generally includes contact details (i.e. name, address, email and phone number), personal details including date of birth, and credit card or bank accounts details.
We use the personal information you provide us with for the purpose for which it was provided to us, other related purposes or as permitted or required by law. Generally we collect and use your personal information for:
As detailed below we also use your information in our marketing and fundraising activities, keeping you informed of our latest news, campaigns and appeals or about campaigns and appeals which may be of interest to you. We may also offer you the opportunity to participate in surveys carried out by Australia for UNHCR or its agents.
By completing our donation and pledge forms you consent to Australia for UNHCR storing your personal information for processing donations, communicating with you, issuing receipts and sharing with our trusted service providers. We will endeavour to provide you with an opportunity to opt out of receiving future communications and make every effort to ensure that our opt-out notices are clear and easy to follow. If you do not wish to receive future communications from Australia for UNHCR or wish to limit the use of your personal information then please contact our Donor Care Team; contact details are included at the bottom of this policy.
We use your personal details to assist in the cost-effective development of our marketing and fundraising activities by sending you information by post, email, SMS or telephone. As we have a large number of supporters, at times we use external providers to assist with our telemarketing and mailing. We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with the use and disclosure requirements of the Privacy Act and the Australian Privacy Principles.
Disclosure and Sharing of Personal Information
We occasionally invite other like-minded and trusted organisations in Australia to contact you with information that may be of interest. This allows Australia for UNHCR to increase its base of supporters and reach more people with our vital message.
Any personal contact information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf. We may also disclose your personal information to our volunteers who assist with many of our events and administration duties.
Strict confidentiality agreements are in place with our service providers and external agencies, and with staff and volunteers who handle your personal information. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.
Other than as stated above, we will not share your personal information. However, it is possible, though unlikely, that we might be forced to disclose personal information in response to legal processes or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.
If you do not wish Australia for UNHCR to share your personal information with like-minded and trusted organisations in Australia, you may opt out by ticking the related boxes on our donation pledge forms or by contacting our Donor Care team; contact details are included at the bottom of this policy.
Access and Correction of Personal Information
Australia for UNHCR will correct its records containing personal information as soon as practically possible at the request of the individual concerned in accordance with the Privacy Act. We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.
Individuals wishing to lodge a request to access and/or correct their personal information should do so by contacting our Donor Care Team; contact details are included at the bottom of this document.
Quality of Personal Information
Australia for UNHCR will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved. We may utilise the services of third parties in order to maintain accurate personal information. Where such disclosure is made, we take reasonable steps to require these organisations comply with the Australian Privacy Principles.
Storage and Security of Information
We strive to protect your personal information, that it is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use industry standard security on our website forms.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Australia for UNHCR cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make our best effort to try and ensure its security both on our systems and while in transit between our systems and the companies who provide us with various services. Third party service providers may use data centres overseas or be located overseas. If you do not wish to make your financial contribution online, please contact our Donor Care Team to receive a hard copy form; contact details are included at the bottom of this policy.
Making a Privacy Complaint
We will manage your complaint in accordance with our Complaints Policy. You will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns. If your complaint is about the way we handle your personal information, you may also contact the Office of the Australian Information Commissioner by calling 1300 363 992, online at www.oaic.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
General Data Protection Regulation (GDPR)
A4U does not have an establishment in the European Union (EU), does not offer goods or services to individuals in the EU and does not monitor behaviour of individuals as far as their behaviour takes place in the EU. Individuals located in the EU should contact UNHCR’s National Representatives in their respective countries or via the global UNHCR website.
Online Activity and Privacy
Cookies are small text files which are downloaded to and stored on your device when you visit a website. Cookies are widely used by website owners to provide you with a good experience while you browse, and also to provide information which can help website owners to improve websites.
What cookies do we use and for what purposes?
The cookies used on our site fall into four categories – strictly necessary cookies, functional cookies, performance cookies and advertising cookies. Each of these categories is explained below along with details of the specific cookies used, though within each category we may use additional or alternative cookies at any time.
These cookies are essential for our site to work, for example to allow you to make a donation, submit a service request or register for an event on our site.
These cookies enhance your experience whilst using the site by recognising you when you return to our site; for example, by remembering your content or accessibility preferences.
These cookies collect information about how visitors use our websites, such as which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect personal information; all information collected by these cookies is aggregated and therefore anonymous.
These cookies contain campaign related information on or for the user. Remarketing is a way for us to connect with people who have recently interacted with our site. We may place remarketing cookies on your device during your visit so that our preferred selected third-party suppliers, including Google, may use the information gathered to show you relevant Australia for UNHCR advertising when you visit other websites. If we have linked our Google Analytics and AdWords accounts, AdWords website conversion tags will read these cookies unless you opt-out.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them on a wide variety of desktop browsers, visit www.aboutcookies.org or www.aboutads.info/choices
If you do not wish to receive any cookies you may set your browser to either prompt you to accept cookies on each visit or refuse all cookies.
Most internet browsers automatically accept cookies unless you change your browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser.
Please note however, that if you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site. Unless you have adjusted your internet browser settings to block cookies, our site will set cookies.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them on a wide variety of desktop browsers, visit www.aboutcookies.org or www.aboutads.info/choices
Our website and mobile site may contain links to online forums. Think carefully before you post or publish any Personal Information in these forums as it will be publicly available.
Secure Online Transactions
If you make a donation via our website, we process your credit/debit card details securely using an accredited internet payment security system. With the combination of SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit/debit card and personal information are protected when you donate online. We also recommend that you take appropriate security precautions when accessing the internet via public Wi-Fi networks or shared computers.
If you have any questions about your privacy, wish to access or change your details, how to lodge a complaint regarding the handling of your information and how that complaint will be handled by Australia for UNHCR, please contact our Donor Care Team: