UNHCR stands for the United Nations High Commissioner for Refugees. It is also referred to as the United Nations Refugee Agency. UNHCR is mandated to lead and coordinate international action to safeguard the rights and well-being of refugees and internally displaced people. UNHCR strives to ensure that everyone can exercise the right to seek asylum and find safe refuge, with the option to return home voluntarily or to resettle in another country. UNHCR is also mandated to help stateless people.
Australia for UNHCR is a not-for-profit organisation that supports the humanitarian work of the UN Refugee Agency. The funds we raise help UNHCR respond to refugee emergencies when they occur, as well as providing displaced communities with ongoing assistance and protection.
We empower Australians to act, connecting them to UNHCR’s global mission to protect and assist people fleeing from conflict, persecution and disaster. As well as helping people survive the emergency phase of a crisis, we fund projects for long-term refugees, enabling them to live in dignity and build a better future for themselves. Many of these life-changing projects would not be possible without Australia for UNHCR’s support.
Source: Global Trends Report
More than half (55%) of all refugees worldwide come from just three countries: Syrian Arab Republic (5.5 million), Afghanistan (2.5 million) and South Sudan (1.4 million).
Source: Global Trends Report
Only 1% of UNHCR's budget comes from the United Nations. Governments and the European Union contribute 87%, 3% comes from other inter-governmental organisations and pooled funding mechanisms, and the remaining 9% is from the private sector, including foundations, corporations and the public.
At least 82% of all funds raised go directly to the field. We retain 7% for fundraising expenses, and 11% for administration.
Australia for UNHCR works with UNHCR to raise funds for special programs which are underfunded and require funding to meet basic needs. However, should the funds raised exceed the amount required to meet the immediate and longer term needs of the people in the affected areas, or if there are changes in circumstances beyond Australia for UNHCR's control which limit its ability to utilise all funds in the affected areas, Australia for UNHCR will direct donations to our Emergency Programs to enable us to rapidly address future emergencies as they occur.
You can change most of your details online by clicking here. To keep your details secure, you'll have to contact our Donor Care team to change your credit card details. Please update your details on or before 30 June to help us ensure that you will receive your annual tax receipts on time.
Yes. Australia for UNHCR has tax-deductible Gift Recipient Status and is endorsed by the ATO as an Income Tax Exempt Charity. All donations of $2 and over are tax-deductible.
At least 82% of all funds raised go directly to the field. We retain 7% for fundraising expenses, and 11% for administration.
If you donated online and haven't received a receipt in your inbox, check your junk or spam folders – it may be sitting there. If not, give our Donor Care team a call and we'll be able to help you.
If you gave a one-off gift over the phone or by mail, you should receive a receipt by mail within a week. If you've signed up as a monthly donor, you'll receive a receipt for all of your gifts at the end of the financial year. This helps us keep admin costs down.
If you still need help, please contact our Donor Care team and they'll help you.
You can change most of your details online by clicking here. To keep your details secure, you'll have to contact our Donor Care team to change your credit card details.
If you've recently signed up to become a monthly donor, we were calling to say thank you, and welcome to the Emergency Response Team! We may also have called you to update your credit card details. If you've recently received a new card, or have switched accounts, please contact our Donor Care team with your new details so that we can ensure that funds quickly reach those in need.
We understand that people have a lot of expenses, and we want to make it as easy as possible for you to support refugees in need. Before you cancel your donation, you may like to:
• reduce the amount you give each month, or
• put your donation on hold for a few months until things become easier for you
Please contact our Donor Care team and they'll help you choose the best option.
Yes, you can. Please contact our Donor Care team – they'll be able to help you increase or decrease your donation, or put it on hold for up to three months.
In order to ensure that your donation is cancelled in time, please contact our Donor Care team at least one week before your next donation is due.
Yes, you can. Please call our Donor Care team on 1300 361 288, and they'll process your donation for you.
Have a look at all the fun and easy ways you can raise funds on our fundraising page.
Australia for UNHCR will consider refunds on donations on a case-by-case basis and at our sole discretion.
Australia for UNHCR is a member of the Fundraising Institute of Australia (FIA) and complies with FIA’s Principles & Standards of Fundraising Practice. As part of that practice we are guided by FIA’s Fundraiser's Promise to Donors.
When a request for a refund is received, an assessment of the reason given for the refund request will be undertaken by the Donor Care Manager. The following reasons will usually be considered in favour of the donor:
The following reasons will not usually be grounds for a refund to be given:
Australia for UNHCR is under no obligation to give a refund for a donation if an error has been made on the donor’s part, but will endeavour to ensure that any genuine errors (such as the amount donated) are rectified.
Australia for UNHCR is a non-profit organisation and reserves the right to deduct any bank or transaction charged for any refund processed onto the donor.
In all instances Australia for UNHCR will not refund past the previous financial year and/or if the funds have already been remitted overseas, unless there are special circumstances that are agreed with the Donor Care Manager.
If a donor is not satisfied with the outcome of the decision to refund, the Donor Care Manager will refer the issue to the Head of Governance and Operations for a review of the decision. If the issue is still not resolved to the satisfaction of a donor, the Head of Governance and Operations will refer the issue to the National Director. Australia for UNHCR may, depending on the nature of the complaint, also utilise other resources, both internal and external, to assist in the resolution of the issue. However in all cases every effort will be undertaken to resolve the issue internally.
If it is agreed that a refund is to be made, a donor will be refunded within ten working days of the decision and will be returned to the bank account or credit card originally debited (if the account or credit card is closed, the refund will be by cheque).
All requests for refunds must be made in writing and forwarded as follows. (This includes direct bank requests):
Email: [email protected]
Fax: +61 (2) 9262 4345
Mail: Donor Care, Database and IT Manager, Australia for UNHCR, Reply Paid 428, QUEEN VICTORIA BUILDING NSW 1229
The request should have the details of the initial and subsequent donations including the date/s, amount/s, name of the donor, the receipt number/s and the nature of the error or issue.
Should the refund be approved, any original receipt issued immediately becomes void and invalid and cannot be used to obtain a tax refund with the Australian Taxation Office. A new receipt will be issued where applicable.
You can email or call our Donor Care Team and request a receipt number and total amount given in the financial year.
Yes you can Contact Us and we can supply a summary of regular donations to date. However, please note it may not be complete as any remaining donations for the financial year may not have been processed. Your final annual tax receipt should be your formal record.
For scheduled recurring donations we send an annual tax receipt in order to reduce administrative costs and increase processing efficiencies.
Annual tax receipts only include scheduled recurring donations. One off donations are receipted as we receive your donations. If you believe your annual tax receipt does not contain all of your scheduled recurring donations please Contact Us.
For all workplace giving, the employer is responsible for providing confirmation of your contributions for the financial year and you should use that confirmation when completing your tax return.
Your annual tax receipt will be emailed to you if we have a valid email address on record. If we do not have a valid email address, your tax receipt will be mailed to you. In the case of you not receiving your tax receipt, we can provide a replacement copy either by email or mail. Please ensure that your contact details are up to date.
Australia for UNHCR exists purely as a fundraising office.
We do not have the expertise or facilities to provide legal advice. For specific information regarding protection within Australia please contact:
UNHCR Regional Office in Canberra
14 Kendall Lane, New Acton, Canberra ACT, 2601 Australia
Telephone: +61 2 6281 9100
You can help
Collection of Personal Information
Australia for UNHCR follows the Australian Privacy Principles in handling personal information; we collect personal information about individuals including supporters, employees, contractors, volunteers, special representatives/delegates and job applicants. This information is collected directly from you, in person, by phone or email, on hard copy donation forms or via our website. We may also collect your personal information from publically available sources or third parties.
Use of Personal Data
The information we collect and hold generally includes contact details (name, address, email), personal details including date of birth, and credit card or bank accounts details.
We use the personal information you provide us with for the purpose for which it was provided to us, other related purposes or as permitted or required by law. Generally we collect and use your personal information for:
We also use your information in our marketing and fundraising activities, keeping you informed of our latest news, campaigns and appeals or about campaigns and appeals which may be of interest to you, and offer you the opportunity to subscribe to them. We may also offer you the opportunity to participate in surveys carried out by Australia for UNHCR or its agents.
We use your personal details to assist in the cost-effective development of our marketing and fundraising activities by sending you information by post, email or telephone. As we have a large number of supporters, at times we use external providers to assist with our telemarketing and mailing. We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.
We will endeavour to provide you with an opportunity to opt out of receiving such communications. By signing our pledge documents, you consent to having your personal information stored. If you do not opt out by ticking the box, we will send you our direct marketing materials. We make every effort to ensure that our opt-out notices are clear and easy to follow.
If you do not wish to receive future communications from Australia for UNHCR or have any questions about privacy please contact our Donor Care Team; contact details are included at the bottom of this policy.
Disclosure and Sharing of Personal Data
We occasionally invite other like-minded and trusted organisations in Australia to contact you with information that may be of interest. This allows Australia for UNHCR to increase its base of supporters and reach more people with our vital message.
Any personal contact information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf. We may also disclose your personal information to our volunteers who assist with many of our tasks.
Strict confidentiality agreements are in place with our service providers and external agencies, and with staff and volunteers who handle your personal information. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.
Other than as stated above, we will we not share your personal information. However, it is possible, though unlikely, that we might be forced to disclose personal information in response to legal processes or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.
If you do not wish Australia for UNHCR to share your personal information with like-minded and trusted organisations in Australia, you may opt out by ticking the appropriate box on the donation or pledge form or contact our Donor Care team, with contact details at the bottom of this policy. If you have any questions about privacy please contact our Donor Care Team (see contact details at the bottom of this policy).
Access and Correction of Personal Data
Australia for UNHCR will correct its records containing Personal Information as soon as practically possible at the request of the individual concerned in accordance with the Privacy Act. We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.
Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting our Donor Care Team; contact details are included at the bottom of this document.
Quality of Personal Information
Australia for UNHCR will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved. We may utilise the services of third parties in order to maintain accurate personal information. Where such disclosure is made, we take reasonable steps to require these organisations comply with the National Privacy Principles.
Storage and Security of Information
We strive to protect your personal information, that it is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use security-encrypted response forms.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Australia for UNHCR cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make our best effort to try and ensure its security both on our systems and while in transit between our systems and the companies who provide us with various services. Third party service providers may use data centres overseas or be located overseas. If you do not wish to make your financial contribution online, please contact us to receive a hard copy form; contact details are included at the bottom of this policy.
Making a Privacy Complaint
We will refer your complaint to our Privacy Officer who will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns. If your complaint is about the way we handle your personal information, you may also contact the Office of the Australian Information Commissioner by calling 1300 363 992, online at www.oaic.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
Online Activity and Privacy
Third party cookies
Australia for UNHCR sometimes embeds photos and video content from websites such as YouTube. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. We do not control the dissemination of these cookies; you should check the relevant third party website for more information about these.
In addition, if you linked to our websites from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that site. We recommend you check the policy of the third party site and contact its owner or operator if you have any concerns or questions.
Web browser cookies
If you wish to restrict or block web browser cookies which are set on your device you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of desktop browsers.
Our website and mobile site may contain links to online forums. Think carefully before you post or publish any Personal Information in these forums as it will be publicly available.
Secure Online transactions
If you make a donation via our website, we process your credit/debit card details securely using an accredited internet payment security system. With the combination of SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit/debit card and personal information are protected when you donate online. We also recommend that you take appropriate security precautions when accessing the internet via public Wi-Fi networks or shared computers.
If you have any questions about your privacy, wish to access or change your details, how to lodge a complaint regarding the handling of your information and how that complaint will be handled by Australia for UNHCR, please contact our
Donor Care Team: