A Syrian family in front of their tent in Za’atri refugee camp, Jordan
Shelter
Shelter
Shelter
Food
Medicine
Cash Assistance
Education
After seven years of war, Syrians are struggling to survive. More than half the country’s population has been uprooted from their homes since the conflict began in 2011. Over 5.5 million people have fled to neighbouring countries. Most live in extreme poverty, unable to feed their children, access healthcare or keep a roof over their heads.
A further 6.3 million people are displaced inside Syria, many of them in besieged and hard-to-reach-areas. In Eastern Ghouta, whole neighbourhoods were flattened in February 2018, making it one of the deadliest periods since the start of the war.
UNHCR is on the ground protecting Syrian refugees and those displaced inside Syria, but we can’t do it alone. We are critically short of funds to respond.
You can help provide Syrian families with:
Support the Syrian Emergency
DONATE NOW
Seven years into the Syrian conflict, UNHCR teams are still on the ground day in and day out, helping to assist those most in need.
UNHCR continues to deliver life-saving supplies to residents in battle-torn areas such as Aleppo, Raqqa and Eastern Ghouta.
"Syria is the biggest humanitarian and refugee crisis of our time, a continuing cause of suffering for millions which should be garnering a groundswell of support around the world.”
Filippo Grandi, UNHCR High Commissioner
A Syrian family in front of their tent in Za’atri refugee camp, Jordan
Shelter
UNHCR manages two large refugee camps in the Jordanian desert, including the massive Za’atri camp, which provides essential relief and services for up to 120,000 people. We work with national authorities to ensure that all refugees are safe and have adequate food, shelter, water and healthcare. © UNHCR / N. Cubbin
A UNHCR emergency response team delivers aid to a besieged neighbourhood in the Syrian city of Aleppo.
Supplies
Tents, shelter insulation materials and kits of sleeping bags, bed mats, blankets, stoves and warm clothing were gratefully received by families across the country especially in hard-to-reach rural towns and stricken cities like Aleppo and Homs. © UNHCR / B. Diab
Source: Australia for UNHCR's Statement of Comprehensive income 2016
Four-year-old twins Inas and Baylasan draw pictures of their family and home back in Syria
Protection
Inas and Baylasan’s family fled from Syria to Lebanon in 2013. UNHCR found them shelter in a rehabilitated building and provides cash assistance to help them cover the cost of rent, fuel and food.
“Shelter is the most important thing,” says their father, Abu Abhoud. “What I care about the most is to keep my family under one roof, where the children can be warm, where they can eat, where they can study and be safe.” © UNHCR/ S. Rich
A UNHCR field worker comforts a young Syrian boy who has just arrived on the Greek island of Lesvos
Safe Places
At major landing points in Greece and Italy, UNHCR protection officers interview and register children travelling alone so that they can be reunited with family members as soon as possible and given child-safe accommodation.
Image © UNHCR/ H. Holland
Shelter
Food
Medicine
Cash Assistance
Education
UNHCR provides refugees with emergency shelter — tents, tarpaulins and demountable housing — in the immediate aftermath of displacement. More broadly, we are responsible for site planning and camp management to ensure refugee settlements are economically, socially and environmentally sustainable. For those living outside camps, UNHCR funds the rehabilitation of communal shelters, the construction of new homes and rental assistance for those in urban situations. UNHCR also provides materials that displaced people need to build a home themselves under self-help schemes.
More than 640,000 Syrians have fled across the border into Jordan. In the majority of cases, families have escaped with little more than the clothes they are wearing. UNHCR manages two refugee camps in Jordan, providing essential humanitarian relief and services for 120,000 people. Last winter, every child in Za’atri camp received a package of warm winter clothes. We also helped install low-cost electricity in the nearby Asraq camp, enabling 28,000 families to safely light and heat their shelters.
Malnutrition is a common consequence of conflict and displacement. UNHCR works with the World Food Programme (WFP) to ensure that all refugees have access to adequate nutrient-rich food. UNHCR assists with the distribution of food rations in camps and provide urban refugees with vouchers and cash assistance for the purchase of food and groceries. In acute situations, UNHCR supports emergency nutrition and therapeutic feeding programs, supplying fortified milks and ready-to-use therapeutic foods.
UNHCR facilitates access to basic healthcare for refugees through camp clinics and local healthcare providers. Priority health services include emergency medical care for those who have suffered violence, reproductive services and treatment for infants and the elderly. UNHCR also coordinates immunisation programs to prevent the spread of diseases in crowded refugee settings.
Most refugees live in places where they have access to markets and services in the same way that local communities do. Providing refugees with cash, by way of a secure biometric system, enables them to make decisions about their personal needs. This also helps prevent refugees being forced into desperate measures such as undertaking dangerous journeys, taking children out of school or survival sex. Cash assistance also helps refugees to support the local economy, aiding social integration.
In Jordan, over 600,000 men, women and children are struggling to survive in exile. Many have arrived with limited means to cover even basic needs like food, medicine and education. Those who could at first rely on savings or support from host families are now increasingly in need of help. UNHCR runs voucher and cash assistance programs that help meet the needs of the vulnerable and reduce the economic strain on host communities
Education is a crucial part of refugee relief, even in emergencies. School provides a safe and stable environment for children, restoring their sense of normality and routine, and allowing them to receive important health and safety messages. Education also helps people rebuild their communities and pursue productive, meaningful lives. Where refugees live in the community, UNHCR negotiates with governments to allow them access to local schools. In refugee camps, UNHCR promotes education for children and adults, operating schools and vocational training programs.
UNHCR is working with host governments to integrate refugee children into the national education system to make sure they don’t miss out on essential schooling. There are currently around 599,000 Syrian children attending school (both primary and secondary) in neighbouring countries
What was Syria like before the war? Perhaps more familiar than you think #SearchingforSyria
Find out More
Share this:
You can help
Host a bake sale, climb a mountain or do a fun run to raise funds for vital aid.
Australia for UNHCR (ABN 35 092 843 322) respects the importance of privacy and security of your personal information. This privacy policy sets out the way we collect, hold, use and disclose your personal information and underpins our commitment to protecting your right to privacy. This policy reflects Australia for UNHCR’s obligations under the Privacy Act 1988 (including the National Privacy Principles) (the Privacy Act). Australia for UNHCR embraces the National Privacy Principles and is committed to safeguarding your personal data. As members of the following bodies, we adhere to additional codes of conduct and ethical fundraising practices:
We may revise this Privacy Policy or any part of it from time to time. You will find the most current version on our website or obtain a copy from our Donor Care Team; contact details are included at the bottom of this policy.
Collection of Personal Information
Australia for UNHCR follows the Australian Privacy Principles in handling personal information; we collect personal information about individuals including supporters, employees, contractors, volunteers, special representatives/delegates and job applicants. This information is collected directly from you, in person, by phone or email, on hard copy donation forms or via our website. We may also collect your personal information from publically available sources or third parties.
Use of Personal Data
The information we collect and hold generally includes contact details (name, address, email), personal details including date of birth, and credit card or bank accounts details.
We use the personal information you provide us with for the purpose for which it was provided to us, other related purposes or as permitted or required by law. Generally we collect and use your personal information for:
We also use your information in our marketing and fundraising activities, keeping you informed of our latest news, campaigns and appeals or about campaigns and appeals which may be of interest to you, and offer you the opportunity to subscribe to them. We may also offer you the opportunity to participate in surveys carried out by Australia for UNHCR or its agents.
Direct Marketing
We use your personal details to assist in the cost-effective development of our marketing and fundraising activities by sending you information by post, email or telephone. As we have a large number of supporters, at times we use external providers to assist with our telemarketing and mailing. We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.
We will endeavour to provide you with an opportunity to opt out of receiving such communications. By signing our pledge documents, you consent to having your personal information stored. If you do not opt out by ticking the box, we will send you our direct marketing materials. We make every effort to ensure that our opt-out notices are clear and easy to follow.
If you do not wish to receive future communications from Australia for UNHCR or have any questions about privacy please contact our Donor Care Team; contact details are included at the bottom of this policy.
Disclosure and Sharing of Personal Data
We occasionally invite other like-minded and trusted organisations in Australia to contact you with information that may be of interest. This allows Australia for UNHCR to increase its base of supporters and reach more people with our vital message.
Any personal contact information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf. We may also disclose your personal information to our volunteers who assist with many of our tasks.
Strict confidentiality agreements are in place with our service providers and external agencies, and with staff and volunteers who handle your personal information. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.
Other than as stated above, we will we not share your personal information. However, it is possible, though unlikely, that we might be forced to disclose personal information in response to legal processes or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.
If you do not wish Australia for UNHCR to share your personal information with like-minded and trusted organisations in Australia, you may opt out by ticking the appropriate box on the donation or pledge form or contact our Donor Care team, with contact details at the bottom of this policy. If you have any questions about privacy please contact our Donor Care Team (see contact details at the bottom of this policy).
Access and Correction of Personal Data
Australia for UNHCR will correct its records containing Personal Information as soon as practically possible at the request of the individual concerned in accordance with the Privacy Act. We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.
Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting our Donor Care Team; contact details are included at the bottom of this document.
Quality of Personal Information
Australia for UNHCR will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved. We may utilise the services of third parties in order to maintain accurate personal information. Where such disclosure is made, we take reasonable steps to require these organisations comply with the National Privacy Principles.
Storage and Security of Information
We strive to protect your personal information, that it is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use security-encrypted response forms.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Australia for UNHCR cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make our best effort to try and ensure its security both on our systems and while in transit between our systems and the companies who provide us with various services. Third party service providers may use data centres overseas or be located overseas. If you do not wish to make your financial contribution online, please contact us to receive a hard copy form; contact details are included at the bottom of this policy.
Making a Privacy Complaint
If you wish to make a complaint about a breach of this privacy policy or the privacy principles of the Privacy Act 1988 you can contact us using the contact details at the bottom of this policy. You will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information.
We will refer your complaint to our Privacy Officer who will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns. If your complaint is about the way we handle your personal information, you may also contact the Office of the Australian Information Commissioner by calling 1300 363 992, online at www.oaic.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
Online Activity and Privacy
Cookies
When you visit our website our server tracks non-personal statistical information about your experience on the site, such as pages viewed and donation details. The Australia for UNHCR website uses cookies and tracking technology to enhance your experience and deliver content relevant to your behaviour. This enables us to gather information such as the number of website visits and how you interact with our website. We use this information to help us understand more about how our site is used, so we can continually improve your experience.
We also use cookies for tracking the statistics of our website, which allows us to better understand your visit and improve the layout and functionality of our website. This analysis is conducted in such a way to ensure the anonymity of visitors while the information can help us customise the online experience for visitor to our site. No personally identifiable information is obtained. Information is gathered at an aggregate level and may be shared with third parties to help us analyse website usage and deliver marketing material.
You have the ability to accept or decline cookies by modifying the settings in your browser. If you do not wish to receive any cookies you may set your browser to either prompt or refuse cookies.
Third party cookies
Australia for UNHCR sometimes embeds photos and video content from websites such as YouTube. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. We do not control the dissemination of these cookies; you should check the relevant third party website for more information about these.
In addition, if you linked to our websites from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that site. We recommend you check the policy of the third party site and contact its owner or operator if you have any concerns or questions.
Web browser cookies
If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.
If you wish to restrict or block web browser cookies which are set on your device you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of desktop browsers.
Social Media
Our website and mobile site may contain links to online forums. Think carefully before you post or publish any Personal Information in these forums as it will be publicly available.
Secure Online transactions
If you make a donation via our website, we process your credit/debit card details securely using an accredited internet payment security system. With the combination of SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit/debit card and personal information are protected when you donate online. We also recommend that you take appropriate security precautions when accessing the internet via public Wi-Fi networks or shared computers.
Contact Us
You will find the most current version of our Privacy Policy on our website at privacy-policy.
If you have any questions about your privacy, wish to access or change your details, how to lodge a complaint regarding the handling of your information and how that complaint will be handled by Australia for UNHCR, please contact our
Donor Care Team: