Australia for UNHCR identified a minor technical issue last week with the processing of donor payments. This has now been fixed.
On some of our donors’ credit card statements payments to us were referenced as "FatZebra" or "FZ – All Credit Card Recurring Gift Ongoing" instead of the standard reference “Australia for UNHCR".
We want to assure you there has been no problem with your payment. Your gift to Australia for UNHCR has been received.
We fixed the technical problem within 24 hours. Moving forward, all credit card statements will reference the correct name of "Australia for UNHCR".
We apologise for any inconvenience this may have caused. Please rest assured that your credit card information remains secure.
Feel free to contact us if you require any further information. Our number is: 1300 361 288 (within Australia) or +61 (0)2 9262 5377 (overseas).
Please note that Australia for UNHCR is an Australian charity raising funds from the Australian public for UNHCR’s humanitarian and emergency programmes overseas. We cannot help on asylum or resettlement matters. We are separate to and independent from UNHCR.
Please visit UNHCR’s Help website for more information about claiming asylum in Australia.
Visit our frequently asked questions where you might find some answers to your query.
If we haven't been able to answer your query, please get in touch with any enquiries, comments, feedback or suggestions. You can phone us on 1300 361 288 (within Australia) or +61 (0)2 9262 5377 (overseas).
Street Address
Level 8, 120 Sussex Street
Sydney NSW 2000
Australia
Postal Address
PO Box 428
QUEEN VICTORIA BUILDING NSW 1230
Hours of operation
Monday to Friday, 9am to 5pm AEST
Update your donor details
To change your address, phone, email address or bank details please use our update details form, including your Donor ID if possible.
Media enquiries
Please direct any media enquiries to our press team:
Head of Communication and Public Affairs, Lisa Upton: [email protected]
Senior Media and Communications Manager, Kelsey Taylor: [email protected]