The majority of Rohingya refugees fleeing to Bangladesh are women and children.
Thousands are arriving every day exhausted, hungry, and sick after walking for days from their villages through jungles, across mountains and rivers carrying what little they could bring from home. They join more than 350,000 refugees who have already sought protection across Bangladesh.
UNHCR’s two refugee camps in Bangladesh are now completely overcrowded, with families spilling out into makeshift sites along roadsides. An unknown number could still be stranded at the border.
Additionally, due to monsoon conditions, many of the temporary shelters are flooded and it has become very difficult for people to keep warm and dry. There is also an increased risk of communicable diseases, infection, cholera and respiratory infections.
UNHCR is on the ground distributing vital aid items, including:
Three UNHCR airlifts have delivered enough core relief supplies to assist some 120,00 refugees, with more airlifts planned.
On 19 September, UNHCR escalated the crisis to a Level 3 emergency. This is the highest category of emergency and is declared when a crisis is complex and fast growing, and the needs of refugees are extremely urgent.
UNHCR provides refugees with emergency shelter — tents, tarpaulins and demountable housing — in the immediate aftermath of displacement. More broadly, we are responsible for site planning and camp management to ensure refugee settlements are economically, socially and environmentally sustainable. For those living outside camps, UNHCR funds the rehabilitation of communal shelters, the construction of new homes and rental assistance for those in urban situations. UNHCR also provides materials that displaced people need to build a home themselves under self-help schemes.
Malnutrition is a common consequence of conflict and displacement. UNHCR works with the World Food Programme (WFP) to ensure that all refugees have access to adequate nutrient-rich food. UNHCR assists with the distribution of food rations in camps and provide urban refugees with vouchers and cash assistance for the purchase of food and groceries. In acute situations, UNHCR supports emergency nutrition and therapeutic feeding programs, supplying fortified milks and ready-to-use therapeutic foods.
Education is a crucial part of refugee relief, even in emergencies. School provides a safe and stable environment for children, restoring their sense of normality and routine, and allowing them to receive important health and safety messages. Education also helps people rebuild their communities and pursue productive, meaningful lives. Where refugees live in the community, UNHCR negotiates with governments to allow them access to local schools. In refugee camps, UNHCR promotes education for children and adults, operating schools and vocational training programs.
People fleeing war, disaster or persecution can be very vulnerable. UNHCR supplies displaced people with essential items, food and shelter to protect them from having to make dangerous decisions to survive. On a larger scale, UNHCR negotiates safe passage, asylum spaces and humanitarian access, upholding the rights of refugees and minimising the threat of violence, including sexual assault.
During the registration process, UNHCR workers identify displaced Yemenis who may be in need of additional protection. These include unaccompanied children, children at risk of being subjected to child labour, and survivors of gender-based violence. Protection outreach teams also visit hospitals in search of injured refugees and displaced people, and monitor houses accommodating the war-wounded. This allows them to identify people in need of specific support or legal assistance.
Most refugees live in places where they have access to markets and services in the same way that local communities do. Providing refugees with cash, by way of a secure biometric system, enables them to make decisions about their personal needs. This also helps prevent refugees being forced into desperate measures such as undertaking dangerous journeys, taking children out of school or survival sex. Cash assistance also helps refugees to support the local economy, aiding social integration.
Humanitarian access is a major concern in Yemen. UNHCR has established new partnerships with local organisations in order to reach more people affected by the crisis. UNHCR uses cash-based interventions to provide protection, assistance and services to the most vulnerable. Cash and vouchers help the displaced meet their specific needs for food, water, healthcare and shelter and allow them to establish and support their livelihoods.
UNHCR distributes life-sustaining items such as mattresses, blankets, kitchen sets, jerry cans, stoves and fuel, soap and other sanitary items to refugees under its care. These supplies are tailored to the specific needs of the refugee population: for example, winterisation kits are distributed in camps and communities where sub-zero temperatures occur. UNHCR maintains global stockpiles of core relief items for immediate delivery in emergency situations.
UNHCR has distributed relief items including blankets, sleeping mats, buckets, plastic sheeting, kitchen sets, tents and emergency shelter kits to hundreds of thousands of displaced people inside Yemen. As part of its winterisation program, UNHCR sends protection outreach teams to conduct home visits and assess living conditions. The most vulnerable families receive thermal blankets and advice on how to prepare for winter storms.
You can help
Collection of Personal Information
Australia for UNHCR follows the Australian Privacy Principles in handling personal information; we collect personal information about individuals including supporters, employees, contractors, volunteers, special representatives/delegates and job applicants. This information is collected directly from you, in person, by phone or email, on hard copy donation forms or via our website. We may also collect your personal information from publically available sources or third parties.
Use of Personal Data
The information we collect and hold generally includes contact details (name, address, email), personal details including date of birth, and credit card or bank accounts details.
We use the personal information you provide us with for the purpose for which it was provided to us, other related purposes or as permitted or required by law. Generally we collect and use your personal information for:
We also use your information in our marketing and fundraising activities, keeping you informed of our latest news, campaigns and appeals or about campaigns and appeals which may be of interest to you, and offer you the opportunity to subscribe to them. We may also offer you the opportunity to participate in surveys carried out by Australia for UNHCR or its agents.
We use your personal details to assist in the cost-effective development of our marketing and fundraising activities by sending you information by post, email or telephone. As we have a large number of supporters, at times we use external providers to assist with our telemarketing and mailing. We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.
We will endeavour to provide you with an opportunity to opt out of receiving such communications. By signing our pledge documents, you consent to having your personal information stored. If you do not opt out by ticking the box, we will send you our direct marketing materials. We make every effort to ensure that our opt-out notices are clear and easy to follow.
If you do not wish to receive future communications from Australia for UNHCR or have any questions about privacy please contact our Donor Care Team; contact details are included at the bottom of this policy.
Disclosure and Sharing of Personal Data
We occasionally invite other like-minded and trusted organisations in Australia to contact you with information that may be of interest. This allows Australia for UNHCR to increase its base of supporters and reach more people with our vital message.
Any personal contact information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf. We may also disclose your personal information to our volunteers who assist with many of our tasks.
Strict confidentiality agreements are in place with our service providers and external agencies, and with staff and volunteers who handle your personal information. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.
Other than as stated above, we will we not share your personal information. However, it is possible, though unlikely, that we might be forced to disclose personal information in response to legal processes or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.
If you do not wish Australia for UNHCR to share your personal information with like-minded and trusted organisations in Australia, you may opt out by ticking the appropriate box on the donation or pledge form or contact our Donor Care team, with contact details at the bottom of this policy. If you have any questions about privacy please contact our Donor Care Team (see contact details at the bottom of this policy).
Access and Correction of Personal Data
Australia for UNHCR will correct its records containing Personal Information as soon as practically possible at the request of the individual concerned in accordance with the Privacy Act. We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.
Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting our Donor Care Team; contact details are included at the bottom of this document.
Quality of Personal Information
Australia for UNHCR will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved. We may utilise the services of third parties in order to maintain accurate personal information. Where such disclosure is made, we take reasonable steps to require these organisations comply with the National Privacy Principles.
Storage and Security of Information
We strive to protect your personal information, that it is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use security-encrypted response forms.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Australia for UNHCR cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make our best effort to try and ensure its security both on our systems and while in transit between our systems and the companies who provide us with various services. If you do not wish to make your financial contribution online, please contact us to receive a hard copy form; contact details are included at the bottom of this policy.
Making a Privacy Complaint
We will refer your complaint to our Privacy Officer who will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns. If your complaint is about the way we handle your personal information, you may also contact the Office of the Australian Information Commissioner by calling 1300 363 992, online at www.oaic.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
Online Activity and Privacy
Third party cookies
Australia for UNHCR sometimes embeds photos and video content from websites such as YouTube. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. We do not control the dissemination of these cookies; you should check the relevant third party website for more information about these.
In addition, if you linked to our websites from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that site. We recommend you check the policy of the third party site and contact its owner or operator if you have any concerns or questions.
Web browser cookies
If you wish to restrict or block web browser cookies which are set on your device you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of desktop browsers.
Our website and mobile site may contain links to online forums. Think carefully before you post or publish any Personal Information in these forums as it will be publicly available.
Secure Online transactions
If you make a donation via our website, we process your credit/debit card details securely using an accredited internet payment security system. With the combination of SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit/debit card and personal information are protected when you donate online. We also recommend that you take appropriate security precautions when accessing the internet via public Wi-Fi networks or shared computers.
If you have any questions about your privacy, wish to access or change your details, how to lodge a complaint regarding the handling of your information and how that complaint will be handled by Australia for UNHCR, please contact our
Donor Care Team: