Protection enquiries

Please note that Australia for UNHCR is an Australian charity raising funds from the Australian public for UNHCR’s humanitarian and emergency programmes overseas. We cannot help on asylum or resettlement matters. We are separate to and independent from UNHCR.

Please visit UNHCR’s Help website for more information about claiming asylum in Australia.

General enquiries

Visit our frequently asked questions where you might find some answers to your query.


If we haven't been able to answer your query, please get in touch with any enquiries, comments, feedback or suggestions. You can phone us on 1300 361 288 (within Australia) or +61 (0)2 9262 5377 (overseas).

Street Address
Level 8, 120 Sussex Street
Sydney NSW 2000

Postal Address
Reply Paid 428
QUEEN VICTORIA BUILDING NSW 1230 (no stamp required)

Hours of operation
Monday to Friday, 9am to 5pm AEST

Update your donor details
To change your address, phone, email address or bank details please use our update details form, including your Donor ID if possible.

Media enquiries
Please direct any media enquiries to our press team:
Head of Communication and Public Affairs, Lisa Upton: [email protected] 
Senior Media and Communications Manager, Alexandra Fisher: [email protected]

Enquiry Form

Please check the following fields for errors.

Confirm email


I have read and understood the privacy statement

*required fields

I have read and understood the privacy statement.

Please send me regular emails about the work of UNHCR and how I can be involved

Please tick the above checkbox.

Thanks for your enquiry. We'll be in touch shortly

Share this:

facebook twitter

You can help

Make a donation

Every donation makes a real and lasting difference in the lives of refugees.

Organise a fundraiser

Host a bake sale, climb a mountain or do a fun run to raise funds for vital aid.