Precious endured the kind of physical abuse and degradation that can only be described as torture, but she is a survivor.
The Democratic Republic of the Congo (DRC) is known to be a dangerous place for women — one of the most dangerous in the world.
The progress achieved in addressing the decades of widespread conflict-related violence has been jeopardised by an increase of lawlessness and indiscriminate attacks. Renewed conflict has forced millions of people to flee their homes and there is now a staggering 4.5 million Congolese displaced across the country and half a million refugees.
Sexual and gender-based violence (SGBV) is a tragic feature of conflict in the region, leaving displaced women and girls vulnerable. Every week, on average, 111 cases of rape are reported across the country —and this is just a fraction of the true number.
Even worse, survivors struggle to access support as shame and stigma force them to remain silent, bruised and isolated.
Together we can stop violence against women
DONATE NOW
Forced into sexual slavery, Josephine endured weeks of almost relentless physical abuse.
"They dragged me away to the bush. There were three men there and they all slept with me. Then they took me to a place where they were keeping other women."
Despite her pain, she told no-one about her ordeal after her release — not even her husband.
Having nowhere else to turn, she made her way to UNHCR and was immediately referred for treatment. Josephine's doctor describes her as "one of the luckier ones”, as many others will not get this support.

Josephine holds her hand in front of her face in the small room where she is taking shelter with a local host family in Kanteba village, DRC. ©UNHCR/B.Sokol
UNHCR is leading the protection response for vulnerable people in the DRC and helping protect survivors of sexual violence by:
Don't let the women and girls of the DRC be forgotten.
Precious endured the kind of physical abuse and degradation that can only be described as torture, but she is a survivor.
This following passage was written by Australia for UNHCR's National Director Naomi Steer after she met Precious in Kyaka II refugee settlement in early 2019. Please be aware that it contains strong and graphic content.
I met Precious* in her small shelter in Kyaka 2 camp in an area set aside by UNHCR for POC’s – Persons of Concerns. She was quiet and composed – In the dimness it took me a while to notice the long and deep scars on her arms and legs.
Precious told me she was 34 years old- her age later confirmed in the numerous hospital records she later showed me. The only girl in a large family of brothers Precious helped her mother cook, clean and gather fire wood. Though life was hard she remembers her parents as loving and her early years as happy. However when violence erupted in her home district in the early 90’s all that changed. Her school closed because students were afraid of being kidnapped and forced into service into one of the many rebel groups operating in the areas. Women and girls were afraid of going into the forest because of fear of being raped. Growing up quickly in such an environment Precious married early to a young man working in the area and soon was pregnant with her first child.
As the conflict continued Precious and her husband now with a young child decided to move closer to her husband’s family in Goma, the main city in Eastern Congo. Precious became pregnant again giving birth to her second son who she named Christian. For a while life was as close to normal as it could be in a war zone. But all that was to change. First Precious got the terrible news that her parents had been killed caught in fighting as they tried to flee their hugandaome village. Then Precious' first born child became sick with fever followed shortly after her husband. Both died within days of each other. Grief stricken she remembers it was only her Precious for her remaining child that kept her going. However women in the DRC have few property legal rights and once her husband died everything they had worked for and owned together became the property of her husband’s family. It wasn’t long before she was told to leave and was out on the street with her young child.
With none of her family in Goma and her parents dead, Precious set out with her remaining child Christian to try and reach her brother back in Rutshuru. It was at this time that she received a call on her mobile that he had been shot and killed. She decided to continue on but shortly after her small bus was ambushed by a rebel group. Precious remembers how the men were separated from the women and children. They were first beaten then dragged off into the forest. She didn’t see them again. Meanwhile Precious and a small group of women and children were also beaten and dragged off into the bush. Soon the torture and rapes began. Precious' brown eyes fill with tears as she recounts the atrocities and humiliations she and the other women were subjected to – all in front of their children. I asked her was it one man or more. She looks down and says quietly “many”. She tells me after several days of torture, rape and violation she didn’t want to live but pleaded for her young son’s life.” I begged them to spare Christian and pleaded that they could do anything to me if they let my son live.” At first she thought the rebels had relented as they untied her son and gave him some food.” But then the next day they dragged him in front of her and killed him with a panga- a large machete used for cutting down bushes. Then they then turned on her with the panga -slicing her arms, side and back and then stuffing her mouth and vagina with dirt before leaving her for dead.
She woke up days later in a hospital in Goma. I ask her how she got there and she shakes her head and says she has no idea. She remembers nothing from the time she was slashed with the panga. UNHCR tells me she was most probably unconscious, it was likely some good Samaritans- local villagers who waited till the militia left and then took her to Goma.
Precious went into her small bedroom and brought out a folder of her medical records - the description of her injuries makes sober reading, confirming everything she has described to me and more- torture, mutilation, sexual assault, rape, multiple internal injuries, incontinence, infections, STI and post-traumatic stress disorder.
Precious stayed in the hospital for many months and while slowly her physical wounds began to heal she remained devastated at the loss of her remaining son. Twice she attempted suicide so hospital insisted she be released into her family’s care. The only family were her in-laws who took her in but forced her sleep outside the house on a tattered mat. When Precious could bear this treatment no longer, she decided she had to somehow find a better place. When her sister in law heard Precious was leaving she burnt the mat in front of her- a final act of rejection reinforcing the shame and stigma around being a rape victim.
Precious says at this point she didn’t care where she went just as a long as it was away from the DRC. She remembers just walking aimlessly along the road leading away from the city before being picked up by a truck who helped her reach safety where she was able to register as a refugee with local authorities.
Precious was immediately identified by authorities as one of the most vulnerable persons of concern and was referred to UNHCR. Today she is rebuilding her life with the support of UNHCR, receiving regular medical treatment and counselling. With the help of our women’s support group, she is also making new friendships and taking steps towards overcoming the cruel stigma attached to her abuse.
But resources are scarce and for someone who has suffered so much and continues to need intense medical and psychosocial support, the needs are great. And Precious is just one of the many women in UNHCR’s care who needs this support.
I asked Precious what she hopes for the future. She pauses and takes a while to answer and then says; “For myself I want better medical treatment so I can recover”. She still hopes for happiness and a family. “
She says that “I hope by sharing my story that more women and girls who have suffered rape can get more help and no longer feel ashamed that these things have been done to them”.
It saddens me to think of the many women out there, like Precious, who are facing this kind of trauma alone. Today, you can help ensure women and girls of the DRC are not left alone or forgotten. DONATE NOW >
*Name changed to maintain confidentiality
Photo: ©UNHCR/B.Sokol
See inside a training session for Listening House volunteers who help women recover and rebuild
UNHCR trains refugee women to be volunteer counsellors with ‘big ears, big hearts and small mouths’.
Watch the video above to see a training session in action and find out exactly what it takes to become a Listening House volunteer.
Right now, UNHCR programmes in the DRC are critically underfunded. Today, a gift from you can help ensure survivors have somebody to turn to and are supported to rebuild their lives.
Source: Australia for UNHCR's Statement of Comprehensive income 2018
Why the first 72 hours are crucial for the protection, care and recovery for survivors of conflict-related sexual violence.
UNHCR’s Nathalie Dzaringa, who coordinates SGBV services in the volatile north of the country describes, step-by-step, how teams in the DRC deliver care from the moment a case of SGBV is identified or reported:
“Our first concern is for the woman’s immediate safety. She may be injured or still in danger of abuse. She will often have feelings of anger, shame and guilt, of having betrayed her faith, and we have to work hard to gain her trust. Our staff and community volunteers are trained to listen sensitively, to determine what services she needs and let her know what help is available. Her consent is sought at every stage, before we make referrals or pass on her dossier, but we do insist on the importance of her receiving medical and psychosocial help within the first 72 hours.”
Please send a gift today to help strengthen and expand UNHCR’s sexual violence response >
Photo: ©Brian Sokol/UNHCR
Nathalie was going about her daily chores when a group of armed men broke down her front door. They threatened to kill her children if she didn’t obey them, before physically and sexually assaulting her.
Beaten, bruised and still in shock, she grabbed the children and fled to a refugee camp ran by UNHCR.
“I asked for help from UNHCR staff,” Nathalie said. “It was going very badly for me – I was depressed and had nightmares every night. I got help at the medical centre. They tested me for infection, and gave me a PEP kit to prevent HIV.”
Today, Nathalie counsels other survivors of sexual and gender-based violence (SGBV) at the Listening House’ in Mole Camp, helping them on the long road to recovery.
Please help UNHCR provide these important services by making a donation now >
Photo: ©UNHCR/Francesca Salvi
UNHCR operates safe spaces for the most vulnerable refugees for child and family support, providing child services, play areas and counselling. Children travelling alone are given special support and safe accommodation while UNHCR staff search for their relatives or carers. For displaced girls, safe spaces in refugee camps are essential for preventing abuse and exploitation. LGBTI refugees are also offered safe spaces to protect them from harm and discrimination.
Displacement due to horrific violence, armed conflict, persecution, or disaster puts significant psychological and social stress on children, individuals, families and communities. UNHCR provides counselling to refugee populations to address trauma arising from displacement. These services are particularly vital for survivors of torture and of sexual and gender-based violence.
You can help
Host a bake sale, climb a mountain or do a fun run to raise funds for vital aid.
Privacy Policy
Australia for UNHCR (ABN 35 092 843 322) respects the importance of privacy and security of your personal information. This privacy policy sets out the way we collect, hold, use and disclose your personal information and underpins our commitment to protecting your right to privacy. This policy reflects Australia for UNHCR’s obligations under the Privacy Act 1988 (including the Australian Privacy Principles) (the Privacy Act). As members of the following bodies, we adhere to additional codes of conduct and ethical fundraising practices:
We may revise this Privacy Policy or any part of it from time to time. You will find the most current version on our website or obtain a copy from our Donor Care Team; contact details are included at the bottom of this policy.
Collection of Personal Information
Australia for UNHCR follows the Australian Privacy Principles in handling personal information; we collect personal information about individuals including supporters, employees, contractors, volunteers, special representatives/delegates and job applicants. This information may be collected directly from you in person, by phone or email, on hard copy donation forms, via our website or social media. We may also collect your personal information from publically available sources or third parties.
Use of Personal Information
The personal information we collect and hold generally includes contact details (i.e. name, address, email and phone number), personal details including date of birth, and credit card or bank accounts details.
We use the personal information you provide us with for the purpose for which it was provided to us, other related purposes or as permitted or required by law. Generally we collect and use your personal information for:
As detailed below we also use your information in our marketing and fundraising activities, keeping you informed of our latest news, campaigns and appeals or about campaigns and appeals which may be of interest to you. We may also offer you the opportunity to participate in surveys carried out by Australia for UNHCR or its agents.
By completing our donation and pledge forms you consent to Australia for UNHCR storing your personal information for processing donations, communicating with you, issuing receipts and sharing with our trusted service providers. We will endeavour to provide you with an opportunity to opt out of receiving future communications and make every effort to ensure that our opt-out notices are clear and easy to follow. If you do not wish to receive future communications from Australia for UNHCR or wish to limit the use of your personal information then please contact our Donor Care Team; contact details are included at the bottom of this policy.
Direct Marketing
We use your personal details to assist in the cost-effective development of our marketing and fundraising activities by sending you information by post, email, SMS or telephone. As we have a large number of supporters, at times we use external providers to assist with our telemarketing and mailing. We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with the use and disclosure requirements of the Privacy Act and the Australian Privacy Principles.
Disclosure and Sharing of Personal Information
We occasionally invite other like-minded and trusted organisations in Australia to contact you with information that may be of interest. This allows Australia for UNHCR to increase its base of supporters and reach more people with our vital message.
Any personal contact information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf. We may also disclose your personal information to our volunteers who assist with many of our events and administration duties.
Strict confidentiality agreements are in place with our service providers and external agencies, and with staff and volunteers who handle your personal information. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.
Other than as stated above, we will not share your personal information. However, it is possible, though unlikely, that we might be forced to disclose personal information in response to legal processes or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.
If you do not wish Australia for UNHCR to share your personal information with like-minded and trusted organisations in Australia, you may opt out by ticking the related boxes on our donation pledge forms or by contacting our Donor Care team; contact details are included at the bottom of this policy.
Access and Correction of Personal Information
Australia for UNHCR will correct its records containing personal information as soon as practically possible at the request of the individual concerned in accordance with the Privacy Act. We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.
Individuals wishing to lodge a request to access and/or correct their personal information should do so by contacting our Donor Care Team; contact details are included at the bottom of this document.
Quality of Personal Information
Australia for UNHCR will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved. We may utilise the services of third parties in order to maintain accurate personal information. Where such disclosure is made, we take reasonable steps to require these organisations comply with the Australian Privacy Principles.
Storage and Security of Information
We strive to protect your personal information, that it is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use industry standard security on our website forms.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Australia for UNHCR cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make our best effort to try and ensure its security both on our systems and while in transit between our systems and the companies who provide us with various services. Third party service providers may use data centres overseas or be located overseas. If you do not wish to make your financial contribution online, please contact our Donor Care Team to receive a hard copy form; contact details are included at the bottom of this policy.
Making a Privacy Complaint
If you wish to make a complaint about a breach of this privacy policy, the Privacy Act or the Australian Privacy Principles you can contact our Donor Care Team; contact details are included at the bottom of this policy.
We will manage your complaint in accordance with our Complaints Policy. You will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns. If your complaint is about the way we handle your personal information, you may also contact the Office of the Australian Information Commissioner by calling 1300 363 992, online at www.oaic.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
General Data Protection Regulation (GDPR)
A4U does not have an establishment in the European Union (EU), does not offer goods or services to individuals in the EU and does not monitor behaviour of individuals as far as their behaviour takes place in the EU. Individuals located in the EU should contact UNHCR’s National Representatives in their respective countries or via the global UNHCR website http://www.unhcr.org/
Online Activity and Privacy
Cookies
Cookies are small text files which are downloaded to and stored on your device when you visit a website. Cookies are widely used by website owners to provide you with a good experience while you browse, and also to provide information which can help website owners to improve websites.
Our site uses cookies to:
We do not use cookies to:
What cookies do we use and for what purposes?
The cookies used on our site fall into four categories – strictly necessary cookies, functional cookies, performance cookies and advertising cookies. Each of these categories is explained below along with details of the specific cookies used, though within each category we may use additional or alternative cookies at any time.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be performance cookies or advertising cookies.
These cookies are essential for our site to work, for example to allow you to make a donation, submit a service request or register for an event on our site.
These cookies enhance your experience whilst using the site by recognising you when you return to our site; for example, by remembering your content or accessibility preferences.
These cookies collect information about how visitors use our websites, such as which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect personal information; all information collected by these cookies is aggregated and therefore anonymous.
These cookies contain campaign related information on or for the user. Remarketing is a way for us to connect with people who have recently interacted with our site. We may place remarketing cookies on your device during your visit so that our preferred selected third-party suppliers, including Google, may use the information gathered to show you relevant Australia for UNHCR advertising when you visit other websites. If we have linked our Google Analytics and AdWords accounts, AdWords website conversion tags will read these cookies unless you opt-out.
We use some third party services or software on our website including cookies, Facebook pixels and SDKs. Third parties, including Facebook, YouTube, Google and Twitter may use cookies, web beacons and other storage technologies to collect or receive information from our website and elsewhere on the Internet and use that information to provide measurement services and target ads. A4U does not control the setting of these services or software, so we suggest you check the third party website for more information about how to opt out of the collection and use of information for ad targeting.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them on a wide variety of desktop browsers, visit www.aboutcookies.org or www.aboutads.info/choices
Why we use cookies
When you visit our website our server tracks non-personal statistical information about your experience on the site, such as pages viewed and donation details. Australia for UNHCR websites uses cookies and tracking technology to enhance your experience and deliver content relevant to your behaviour. This enables us to gather information such as the number of website visits and how you interact with our website. We use this information to help us understand more about how our site is used, so we can continually improve your experience.
We also use cookies for tracking the statistics of our website, which allows us to better understand your visit and improve the layout and functionality of our website. This analysis is conducted in such a way to ensure the anonymity of visitors while the information can help us customise the online experience for visitor to our site. No personally identifiable information is obtained. Information is gathered at an aggregate level and may be shared with third parties to help us analyse website usage and deliver marketing material.
By accepting our cookie policy and continuing to use our sites without changing settings, you are agreeing to our use of cookies.
Controlling the use of cookies
If you do not wish to receive any cookies you may set your browser to either prompt you to accept cookies on each visit or refuse all cookies.
Most internet browsers automatically accept cookies unless you change your browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser.
Please note however, that if you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site. Unless you have adjusted your internet browser settings to block cookies, our site will set cookies.
We use some third party services or software on our website. Third parties, including Facebook, YouTube, Google and Twitter may use cookies, web beacons and other storage technologies to collect or receive information from our website and elsewhere on the Internet and use that information to provide measurement services and target ads. A4U does not control the setting of these cookies, so we suggest you check the third party website for more information about how to opt out of their collection and use of information for ad targeting.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them on a wide variety of desktop browsers, visit www.aboutcookies.org or www.aboutads.info/choices
Social Media
Our website and mobile site may contain links to online forums. Think carefully before you post or publish any Personal Information in these forums as it will be publicly available.
Secure Online Transactions
If you make a donation via our website, we process your credit/debit card details securely using an accredited internet payment security system. With the combination of SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit/debit card and personal information are protected when you donate online. We also recommend that you take appropriate security precautions when accessing the internet via public Wi-Fi networks or shared computers.
Contact Us
You will find the most current version of our Privacy Policy on our website at privacy-policy.
If you have any questions about your privacy, wish to access or change your details, how to lodge a complaint regarding the handling of your information and how that complaint will be handled by Australia for UNHCR, please contact our Donor Care Team: