Program Assistant

Looking for an opportunity to utilise your organisation and administrative skills to help the plight of the world’s refugees?

  • Varied opportunity ensuring the success of our campaigns
  • Sydney CBD location
  • Generous Salary Packaging available

Australia for UNHCR is an international aid agency that raises funds from Australian donors to support the humanitarian operations of the UN Refugee Agency. Established in 2000 as part of a global fundraising network, it has now raised more than $300 million from a broad network of individuals, community and corporate partners.

The Role

We are looking for a flexible, motivated and organised Program Assistant to join our committed and supportive Face to Face (F2F) Fundraising operations team. This role provides valuable assistance across the team to support effective and efficient delivery of our F2F program. The primary focus of this position is to organise fortnightly recruitment drives, prepare weekly payrolls and coordinate each campaign’s locations strategy, including arranging travel, to support each city’s respective Campaign Manager and our fundraising teams in achieving targets.


  • Liaising with Campaign Managers and assessing recruitment needs on a weekly basis
  • Screening candidate applications and conducting phone interviews
  • Organising all administrative elements of the interview, induction and on-boarding processes
  • Executing the locations strategy for all campaigns in conjunction with the F2F Operations Manager and Campaign Managers
  • Coordinating shopping centre and other private location bookings including developing relationships with centre managements, ensuring compliance and adherence to budget
  • Applying for council permits including developing relationships with local councils ensuring compliance
  • Project manage travel around the country - planning, researching, applying for permits, booking accommodation and handling any issues that arise before or throughout the duration of the trips, and managing relationships with account managers of accommodation, car hire, and flight providers
  • Produce weekly payroll summaries and bonus reporting for each campaign
  • Complete monthly credit card reconciliation
  • Provide general administration support to the F2F management team, as required

Required skills and experience:

  • Excellent accuracy and attention to detail
  • Ability to manage time, set priorities and plan workload to meet objectives and deadlines
  • Ability to work under pressure
  • Ability to use initiative as well as identify and contribute to solving problems
  • Ability to work both independently and as an effective team member
  • Positive phone manner with the confidence to negotiate
  • Well-developed oral and written communication skills
  • Proficient in the use of Microsoft Office programs
  • Previous experience working in an office, recruitment or face to face fundraising environment would be highly desirable.

View/download the full position description, for more information and a confidential discussion please call 02 9276 6895.

If you are eager to use your experience to help the plight of the world’s refugees, please send your resume together with a one-page cover letter outlining your skills and motivations, to [email protected] (with subject line Program Assistant).

Australia for UNHCR embraces diversity, inclusion and equal opportunity. We recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We welcome applications from people with diverse experiences and cultural backgrounds, including migrants and former refugees.

Please note we are unable to respond to recruitment agency enquiries. This is a permanent, full-time position. Applicants must be an Australian citizen/permanent resident or have a suitable visa that allows permanent full-time work in Australia, in order to apply for this position. A working-holiday visa is not appropriate.

Applications close: We will be assessing applications as they come in, so please apply today if you’re interested in this great opportunity.

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