Looking for an opportunity to utilise your administrative skills to help the plight of the world’s refugees?

  • Varied opportunity ensuring the success of our fundraising teams in achieving targets
  • Sydney CBD location
  • One of the world’s leading humanitarian aid agencies

Australia for UNHCR is an international aid agency that raises funds from Australian donors to support the humanitarian operations of the UN Refugee Agency. Established in 2000 as part of a global fundraising network, it has now raised more than $217 million from a broad network of individuals, community and corporate partners.

The Role:

We are looking for a flexible, motivated and organised Program Assistant to join our committed and supportive Face to Face operations team. The primary focus of this position is to ensure the successful research, planning, organisation and review of Face to Face Fundraising locations, to support our fundraising teams in achieving targets.


  • Assist in the development and execution of the A4U F2F locations strategy for campaigns in Brisbane, Melbourne, Sydney and Adelaide.
  • Manage shopping centre and other private location bookings, including developing relationships with centre managements, ensuring compliance and adherence to budgetary constraints
  • Management and application of fundraising permits, including developing relationships with local councils and ensuring compliance
  • Deliver location analysis to ensure effective use of locations in rosters and continual testing of new sites
  • Manage relationship with PFRA (Public Fundraising Regulatory Association), providing necessary feedback and follow-up breach reports and providing escalations to the F2F Operations Manager
  • Keeping up to date with changes of state legislations regarding F2F and Door to Door regulations via PFRA site
  • Liaise with the PFRA, the Office of Fair Training QLD, and contacts from other charities to secure locations during QLD state-wide lock-out periods
  • Research and book events and festivals for face-to-face fundraising opportunities and manage an annual event calendar.
  • Provide general administration support to A4U Face to Face management team, as required

Required skills and experience:

  • Experience in administration and/or sales environment.
  • Strong organisational and planning ability.
  • Ability to show initiative and respond to a range of enquiries.
  • Results-oriented, with an ability to meet deadlines.
  • Strong attention to detail, with developed analytical and problem-solving skills.
  • Excellent written and oral communication skills.
  • Proficiency with MS office suite, including Word, Excel and PowerPoint.
  • Demonstrated ability to build relationships with key stakeholders and manage relationships with a large, culturally diverse team.
  • Ability to work within budgets
  • Previous experience working in a face to face fundraising environment would be highly desirable.

If you are eager to use your experience to help the plight of the world’s refugees, please send your resume together with a one-page cover letter outlining your skills and motivations, to: [email protected] using the subject line: Face-to-Face Program Assistant - Locations.

View/download the full Face-to-Face Program Assistant - Locations position description, for more information and a confidential discussion please call 02 9276 6807.

We will be assessing applications as they come in, so please apply today if you’re interested in this great opportunity. You must have unrestricted working rights within Australia to be eligible for this role.

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