Privacy Statement

Australia for UNHCR (ABN 35 092 843 322) embraces the National Privacy Principles, we respect your privacy and safeguard your personal information. All personal information collected is protected by the Privacy Act 1988 (the Act).

Australia for UNHCR follows the Australian Privacy Principles in handling personal information; we collect personal information about individuals including supporters, employees, contractors, volunteers, special representatives/delegates and job applicants.

What information we collect and why?

Australia for UNHCR will not collect your personal information without your consent in accordance with our privacy policy.

The information we collect and hold generally includes contact details (name, address, email), personal details, including date of birth and gender, credit card or bank accounts details. We normally collect this information in order to process your donation, provide a receipt, to maintain accurate details of our supporter’s history, keep our supporters informed of our work and assist in the cost-effective development of our marketing and fundraising activities. We may also collect your personal information from publically available sources or third parties.

As we have a large number of supporters, at times we use external providers to assist with our telemarketing and mailing. We have signed agreements with these agencies to keep your personal information confidential.

We occasionally invite other like-minded and trusted organisations in Australia to contact you with information that may be of interest, this allows Australia for UNHCR to increase our base of supporters and reach more people with our vital message.


If you give us your email address or other personal information by donating or subscribing to one of our mailing lists, or registering for information, it will be used to inform you about Australia for UNHCR’s activities, campaigns and appeals which may be of interest to you.

The Australia for UNHCR website uses cookies and tracking technology to enhance your experience and deliver content relevant to your behaviour. This enables us to gather information such as the number of website visits and how you interact with our website. We use this information to help us understand more about how our site is used, so we can continually improve your experience. We use two types of cookies on our website:

  1. per session cookies, which are temporary cookies that remain in the cookies file of your browser until you leave our site; and
  2. persistent cookies, which remain in the cookies file of your browser for longer, these cookies are used to store information between visits to a site.

If you do not wish to receive cookies you can modify your web browser to refuse them, or to notify you when you receive a new cookie. However, you may not be able to use all the interactive features of our site if cookies are disabled.

Maintaining your information

Our Privacy Policy can be read in full at /privacy-policy and contains information about how you can access or correct your personal information, how to lodge a complaint regarding the handling of your information and how that complaint will be handled by Australia for UNHCR.

If you have any questions about privacy, wish to access or change your details, please contact our Donor Services Team: