UNHCR relies on voluntary contributions for 97% of its funding,
so we're very grateful for your generous support. We're committed
to using your money as efficiently and effectively as possible to
help refugees in need. You can find out more about what your
donations have achieved on the Your Funds in Actionpage.
What happens to my donation when a program is fully
funded?
Australia for UNHCR works with UNHCR to raise funds for special
programs which are underfunded and require funding to meet basic
needs. However, should the funds raised exceed the amount required
to meet the immediate and longer term needs of the people in the
affected areas, or if there are changes in circumstances beyond
Australia for UNHCR's control which limit its ability to utilise
all funds in the affected areas, Australia for UNHCR will direct
donations to our Emergency Programs for Refugees to enable us to
rapidly address future emergencies as they occur.
I am a donor and have changed my address/contact
details, what do I do?
You can change most of your details online by clicking here. To keep
your details secure, you'll have to contact our Donor Services team
to change your credit card details.
I only want to receive communications by email. Is this
possible?
Yes, please let us know by calling 1300 361 288 or send an email
to info@australiaforunhcr.org.au
Should you have any further inquiries don't hesitate to get in contact with
us.
Are
my donations tax-deductible, and do I get a receipt?
Yes. Australia for UNHCR has tax-deductible Gift Recipient
Status and is endorsed by the ATO as an Income Tax Exempt Charity.
All donations of $2 and over are tax-deductible.
What
percentage of my donation actually goes to the cause?
At least 75% of all funds raised go directly to the field. We
retain 19.3% for fundraising expenses, and 5.7% for
administration.
Where is my receipt?
If you donated online and haven't received a receipt in your
inbox, check your junk or spam folders - it may be sitting there.
If not, give our Donor Services team a call and we'll be able to
help you.
If you gave a one-off gift over the phone or by mail, you should
receive a receipt by mail within a week. If you've signed up as a
monthly donor, you'll receive a receipt for all of your gifts at
the end of the financial year. This helps us keep admin costs
down.
If you still need help, please contact our Donor Services team
and they'll help you.
How can I make
changes to my donation?
You can change most of your details online by clicking here. To
keep your details secure, you'll have to contact our Donor Services
team to change your credit card details.
I had a missed call from
you.
If you've recently signed up to become a monthly donor, we were
calling to say thank you, and welcome to the Emergency Response
Team! We may also have called you to update your credit card
details. If you've recently received a new card, or have switched
accounts, please contact our Donor Services team with your new
details so that we can ensure that funds quickly reach those in
need.
How do I cancel my
donation?
We understand that people have a lot of expenses, and we want to
make it as easy as possible for you to support refugees in need.
Before you cancel your donation, you may like to:
- reduce the amount you give each month, or
- put your donation on hold for a few months until things become
easier for you
Please contact our Donor Services team and they'll help you
choose the best option.
Can
I reduce or increase my donation, or put it on hold?
Yes, you can. Please contact our Donor Services team and they'll
be able to help you increase or decrease your donation, or put it
on hold for up to three months.
How much notice do I need to give if I want to cancel my
donation?
In order to ensure that your donation is cancelled in time, please contact our
Donor Services team at least one week before your next donation
is due.
Can I make a
donation over the phone?
Yes, you can. Please call our Donor Services team on 1300 361
288, and they'll process your donation for you. Thanks for your
support!
How can I
organise a fundraising drive?
Have a look at all the fun and easy ways you can raise funds on
our fundraising
page.
Refugee and Asylum Enquiries
I am seeking refugee protection in Australia. Can you help me
with legal protection matters?
Australia for UNHCR exists purely as a fundraising office.
We do not have the expertise or facilities to provide legal
advice. For specific information regarding protection within
Australia please contact the UNHCR Regional Office in
Canberra.
